Terms of service

1. Overview

Aroma House Candles ("we", "our", or "us") provides handcrafted candles and products for sale through our website. All users ("you", "your", "customer") must agree to these Terms to use our services.

2. Eligibility

You must be at least 18 years old or have permission from a legal guardian to make purchases from our site.

3. Product Information

We strive to display our products accurately. However, due to the handmade nature of our candles, slight variations in color, scent, or appearance may occur.

4. Ordering & Payment

  • Orders can be placed through our website.

  • Payments are processed securely.

  • All prices are in AUD and subject to change without notice.

5. Shipping & Delivery

  • We ship Australia wide.

  • Estimated delivery times are 3-7 business days after fulfillment unless otherwise stated.

  • We are not responsible for delays due to carriers or incorrect shipping addresses.

6. Returns & Refunds

  • Due to the nature of our products, we do not accept returns unless the item arrives damaged.

  • If your item arrives damaged, contact us within 7 days of delivery at aromaahousee@gmail.com, including photos.

  • Refunds or replacements will be issued at our discretion.

7. Candle/Reed Safety

  • Always follow safety guidelines provided with your order.

  • Aroma House Candles is not liable for damage or injury caused by misuse of our products.

8. Intellectual Property

All content on our website (logos, images, descriptions) is the property of Aroma House Candles and may not be copied or used without permission.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your data.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

11. Changes to Terms

We may update these Terms at any time. Continued use of the site after changes means you accept the revised Terms.

12. Contact Us

For questions or concerns, please contact us at:
📧 aromaahousee@gmail.com